Is there really a free tier?+
Yes. The Free plan gives you 1 workspace, 1 user, and 500 leads with no time limit. No credit card required to sign up.
Where is my data stored?+
Supabase EU region (eu-west-2 — London). All workspace data is row-level-isolated and encrypted at rest. UK GDPR + EU GDPR compliant.
Can I delete a customer's data?+
Yes — every lead has a per-record Erase (Article 17) action that redacts PII across emails, chats, notes, and comments. The audit log records the request.
Can a customer get a copy of their data (DSAR)?+
Yes — every lead has a DSAR download button (Article 15) that produces a JSON archive of everything we hold about them.
Which lead sources can you sync?+
Meta Lead Ads (Facebook + Instagram), Google Lead Form Extensions, TikTok Lead Generation, your own web forms via embed code, and any inbound webhook (Zapier, Make, n8n).
Can I bring my own AI keys?+
Yes. On Business plan, paste your Anthropic / OpenAI / Google AI keys and we route requests through them — bypassing our credit cap. Keys are AES-256-GCM encrypted at rest.
Does Nexelead replace my email provider?+
No — we connect to your existing Gmail or Outlook via OAuth. Sent emails go from your address; inbox replies sync back into Nexelead for context.
What happens to my data if I cancel?+
Your workspace is scheduled for deletion after a 7-day grace window. Restore at any time during the grace window. After purge, all data is permanently removed.
Do you offer onboarding help?+
On Pro and Business plans, yes — book a 30-minute setup call after sign-up. Free plan users get docs + community.